FAQ

SkyDrop technical issues

 

What kind of battery SkyDrop use?

SkyDrop is powered by a single 900 mAh Li-Ion cell. Battery life is:

  • audio mode only 13h
  • audio + altitude logger, without GPS 12h
  • audio + Bluetooth 10h
  • audio + GPS logger 9h
  • audio + GPS logger + Bluetooth 7.5h

How can I recharge SkyDrop battery, update firmware or download tracklogs?

All of these tasks are done via a micro USB port located at the back of the device.


What should I do when I can´t charge my battery in SkyDrop?

Try to charge your SkyDrop at least for 6 hours. If it doesn´t help - unplug the battery and give it back to the device. It should help. 

There is a video tutorial how to do it properly. If you still can´t to charge it, write us an e-mail to info@skybean.eu


Is SkyDrop compatible with iPhone?

Yes, SkyDrop is compatible with all iPhones. There are apps to connect SkyDrop with iPhone, f.e.: FlySkyHy, SkyLogger XXL

It also does have Bluetooth, so it is able to pair it with iPhone while flying.


What mobile apps can I use with SkyDrop?

For Android, we recommend XCTrack or XCSoar. For iPhone, there is FlySkyHy (do not forget to update SkyDrop and get the latest version of the app). 

 

What Bluetooth protocol do I need to choose for the FlySkyHy app?

Bluetooth protocol for FlySkyHy is LK8EX1.

How do I turn on/off Bluetooth, GPS and other hardware blocks?

You can switch it on/off in setting menu. SkyDrop has its own user interface (LCD, buttons). You can change all the parameters directly.

 

I cannot hear any acoustic signalization from the vario, even if a display shows rising or falling when moving up or down. Is something wrong with a device?

SkyDrop starts in silent mode with auto takeoff detection (default threshold ±4m).  Audio will start working when initial altitude will change out of threshold range. You can turn on/off auto-start in settings. (You can simulate take off if you quickly suck or blow to the buzzergrid in upper right corner).

 

Is it possible to show GPS-altitude in meters and ground speed in km/h on the display?

Yes, it is.

 

Does the recording of tracklogs start/stops automatically?

Yes, it does. The recording will start once the start threshold will be reached. It will end when land threshold altitude doesn’t change during a timeout (setting in autostart/land menu)

 

How can I add a new feature/update?

Connect SkyDrop to the computer using a micro USB cable. For more detailed update manual please visit our Support page.

 

How do I add double battery kit to my SkyDrop?

Please watch carefully video before adding a double battery to your SkyDrop. WATCH VIDEO TUTORIAL HERE: How to upgrade SkyDrop vario by double battery kit


Is SkyDrop waterproof? 

SkyDrop has some water resistance due to protective paint on PCB, but it is not waterproof. You can use it during a soft rain.

 

Are you planning to have an android app to set SkyDrop directly from a smartphone via Bluetooth?

Yes, it is in progress. We are working on settings and tracklogs download directly into contests pages.

 

How do I mount SkyDrop?

There are velcro and riser mount included with every vario. You can mount it to the cockpit or riser. 

 

In what modes can SkyDrop be operated?

You can use SkyDrop as a standalone device like standard analogue/digital and acoustic vario with GPS track log stored in micro SD card. In addition, Bluetooth connectivity offers a real-time connection with XC apps running on a smartphone or tablet. 


I am not able to update SkyDrop even after I followed all instructions at SkyBean support page or in YouTube video manual. My SkyDrop shows: "Error, unable to mount data storage. Format SD card?“  and I pressed "Yes" and all data were deleted. My SkyDrop shows: "error: 01“. What can I do?


Please contact us via email at info@skybean.eu if there is a problem during or after updating, we will guide you through.


Payment

How can I pay for the products?

We offer two payment options – PayPal or GoPay. If you have any problem with payment, please let us know via email.

Delivery

Does your company ship to every country worldwide?

We ship to all countries. Delivery is free. 

 

What shipping company do you use for delivery?

We ship via Slovak Post. Link for tracking can be found here: HERE

 

How do I get tracking number of my package?

If you wish to know the tracking number, please, write us an e-mail with your name or with order ID to info@skybean.eu
We will gladly provide you with it.


How long does it take to arrive in my country? 

(time is in working days)


EUROPE: 3-5

BHUTAN: 10-18

SERBIA: 5-7

RUSSIA: 5-7

MACEDONIA: 5-7

UKRAINE: 5-7

MONTENEGRO: 5-7

ASIA: 10-14

JAPAN: 3-5

ISRAEL: 3-5

INDIA: 3-5

TURKY: 3-5

CYPRUS: 3-5

SRI LANKA: 12-16

INDIA: 12-16

EAST TIMOR: 12-16

AFRICA: 9-13

EGYPT: 6-9

MAROCO: 6-9

USA: 5-7

AUSTRALIA: 6-7


Product return

How do I return a product for repair?
Please write us an email about the problem experienced. We will provide you with technical support. Many defects can be solved via email consultation. 


In case that the device has to be send for repair via postal service, a value of the faulty device is 10 Eur. By faulty device, we understand mechanical damage (broken casing or display) or electronic damage ( dysfunction of device, software or sound). If you state that the value of a package higher than 10 Eur we will not claim it.